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Terms of Service

Updated Date: August 5, 2026

These Terms of Service (“Terms”) govern your use of the website pressurecleaningwilmington.com and any pressure cleaning or exterior washing services provided by Pressure Cleaning Wilmington, NC (“we,” “us,” or “our”). By using our website, requesting a quote, or scheduling a service, you agree to be bound by these Terms. Please read them carefully before booking.

1. Services

Pressure Cleaning Wilmington, NC provides exterior cleaning services for residential and commercial properties in Wilmington and the surrounding areas, including but not limited to:

  • House and siding washing
  • Roof cleaning
  • Gutter cleaning
  • Driveway and concrete cleaning
  • Deck and fence cleaning
  • Window cleaning
  • Commercial pressure washing
  • Graffiti removal

We reserve the right to refuse service to any property or customer at our sole discretion, including situations where access is unsafe, conditions pose a risk to our crew or equipment, or the scope of work differs materially from what was described at the time of quoting.

2. Quotes and Pricing

All quotes provided by Pressure Cleaning Wilmington, NC are free and non-binding until you confirm your appointment. Quotes are based on information you provide at the time of inquiry, including property size, service type, and visible condition of the surfaces to be cleaned.

Your final invoice will match the quoted price unless the scope of work changes on-site. Any scope changes — such as additional square footage, unexpected buildup, or added services — will be discussed and approved by you before additional charges are applied. We will never add charges without your prior approval.

Pricing may vary based on the following factors:

  • Property or surface square footage
  • Degree of algae, mildew, oil, or debris buildup
  • Service combinations and bundling
  • Access conditions, including gated entry, steep rooflines, or hard-to-reach areas
  • Whether residential or commercial methods are required

3. Scheduling and Appointments

We offer same-week scheduling for most residential and commercial jobs. Appointment windows are confirmed at booking and are subject to crew availability, weather conditions, and access to your property.

Cancellations and rescheduling: We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may result in a rescheduling fee at our discretion.

Weather delays: Exterior cleaning services are weather-dependent. If conditions on the day of your appointment are unsafe or unsuitable for cleaning (such as heavy rain, lightning, or high winds), we will contact you as soon as possible to reschedule at no additional charge.

Access requirements: You are responsible for ensuring we have safe and unobstructed access to all areas to be cleaned on the day of service, including unlocking gates, moving vehicles, and securing pets. If we arrive and cannot access the property as agreed, a trip charge may apply.

4. Payment

Payment is due upon completion of service unless otherwise agreed upon in writing. We will send your invoice after the job is complete. Accepted payment methods will be confirmed at the time of booking.

For commercial clients or customers on recurring maintenance plans, payment terms may be arranged separately and will be outlined in a written agreement.

Invoices not paid within 30 days of the due date may be subject to a late fee. We reserve the right to pursue collections or legal action for unpaid balances.

5. Customer Responsibilities

To ensure a safe and successful service appointment, you agree to:

  • Provide accurate information about your property and the surfaces to be cleaned when requesting a quote
  • Ensure all windows and doors are closed before service begins to prevent water intrusion
  • Remove or secure any outdoor furniture, decorations, vehicles, or personal items that may be in the work area
  • Secure or remove pets from the work area for the duration of the service
  • Disclose any known pre-existing damage to siding, roofing, gutters, windows, or other surfaces before work begins
  • Ensure an outdoor water source (standard garden hose connection) is available and functional on the day of service

We are not responsible for damage caused by pre-existing conditions that were not disclosed prior to service, including but not limited to: cracked or loose siding, deteriorated caulking, improperly sealed windows, damaged gutters, or previously compromised roofing materials.

6. Satisfaction Guarantee and Complaints

We stand behind the quality of our work. If you are not satisfied with the results of your service, please contact us within 48 hours of the completed appointment. We will return to address any missed areas or concerns at no additional charge, provided the issue falls within the original scope of the job.

Concerns reported more than 48 hours after service completion, or concerns related to conditions outside our control (such as weather-related re-soiling or pre-existing surface damage), may not qualify for a complimentary return visit.

7. Limitation of Liability

Pressure Cleaning Wilmington, NC is fully licensed and insured. In the event of damage caused directly by our crew or equipment during the performance of a service, we will work with you in good faith to address the issue through our insurance or by other reasonable means.

However, our total liability for any claim arising out of a service shall not exceed the total amount paid by you for that specific service appointment. We are not liable for:

  • Damage resulting from pre-existing conditions not disclosed before service
  • Indirect, incidental, or consequential damages of any kind
  • Damage caused by improper surface conditions, including deteriorated paint, caulking, sealants, or aging materials that were not flagged prior to service
  • Results that differ from expectations due to heavy staining, permanent discoloration, or surface damage that predates our work

Some surfaces, including older painted wood, aging stucco, and weathered trim, carry inherent risk during pressure cleaning. We will point out any concerns during the quoting process, but we cannot guarantee results on surfaces that are already compromised.

8. Cleaning Solutions and Environmental Practices

We use biodegradable, plant-based cleaning solutions that are safe for lawns, landscaping, pets, and nearby waterways. We rinse and neutralize all treated surfaces after application to minimize environmental impact.

While we take every reasonable precaution to protect surrounding vegetation, some sensitive plants may experience temporary stress from cleaning solution contact or runoff. We recommend watering landscaping before and after service if you have particularly delicate plants adjacent to areas being cleaned.

We operate in compliance with applicable local environmental regulations, including those related to wastewater runoff in Wilmington, NC and New Hanover County.

9. Website Use

The content on pressurecleaningwilmington.com, including text, images, logos, and service descriptions, is owned by Pressure Cleaning Wilmington, NC and may not be reproduced, copied, or distributed without our express written permission.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. You may not use our website to submit false or misleading information, transmit unsolicited communications, or attempt to gain unauthorized access to any part of our systems.

Our website may contain links to third-party websites for your convenience. We are not responsible for the content or practices of those sites.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New Hanover County, North Carolina.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or applicable law. When we make changes, we will update the effective date at the top of this page. Your continued use of our website or services after any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Pressure Cleaning Wilmington, NC
Phone: (910) 360-9599
Website: pressurecleaningwilmington.com
Wilmington, NC

These Terms of Service were last updated on August 5, 2026.